Frequently Asked Questions

About Our Services

We provide plumbing and drain & sewer services, including faucet repair and replacement, toilet repair and replacement, shower repair and replacement, water heater repair and installation (tank and tankless), water leak detection, gas line work, slab leak reroutes, sewer stoppages, hydro-jetting, and complete sewer replacements.

We serve a wide area of North Texas, including Allen, McKinney, Frisco, Prosper, Rockwall, Forney, Garland, Farmers Branch, Sherman, Denison, and surrounding communities. Not sure if we cover your area? Give us a call and we’ll let you know.

Yes, we’re available 24/7, 365 days a year for urgent plumbing and drain & sewer issues. Emergency service calls outside regular hours are subject to an emergency fee.

Scheduling & Appointments

You can schedule a service appointment by calling us at (972) 965-4818 or by submitting a request through our contact form on this website.

We do our best to accommodate urgent requests as quickly as possible. Call us and we’ll work to get someone out to you at the earliest availability.

To help our technician work efficiently, please clear the area around the service location, secure any pets, and make sure utility shut-offs are accessible if applicable.

Pricing, Payment & Financing

We accept cash, major credit cards, and financing options for larger projects. Contact us to confirm accepted payment methods.

Yes, there is a $39 dispatch fee for service visits. This fee is waived when you proceed with the recommended repair.

For qualifying repairs and larger projects, we offer in-house payment arrangements — typically 50% upfront with the remaining balance paid in full within 6 months at 0% interest. We handle this on a case-by-case basis, so reach out to discuss your situation.

Our technicians will walk you through any additional findings before proceeding. We make sure you understand and approve any extra work before we move forward.

Warranties

Our warranties vary by service type:

  • General repairs and toilet replacements: 1-year warranty
  • Slab leak reroutes: 5-year warranty
  • Complete sewer replacements: 10-year warranty
  • Tank water heaters: 6- or 8-year warranty depending on the unit
  • Tankless water heaters: 6-year warranty on the full unit (parts and labor), plus a 12-year warranty on the heat exchanger

Water heater warranties are manufacturer warranties that we register and manage on your behalf.

Simply contact our team by phone at (972) 965-4818 or by email at caleb@goodandhonestplumbing.com. We’ll get back to you promptly to work through the process.

Still have questions?

If you need further support or have any questions, feel free to give us a call at (972) 965-4818 or send an email to caleb@goodandhonestplumbing.com. Our team is available 24/7 for urgent issues.